Medics at Hand is part of AAH Services Group. All terms and conditions, along with our policies, are established in accordance with AAH Services Group’s guidelines and regulations.
These Terms and Conditions (“Terms”) outline the rules for using Medics at Hand’s website and purchasing their services. By using the website or subscribing to their healthcare services, you agree to these Terms.
1. Client Information
Accurate Information:
You must provide accurate, complete, and up-to-date information to Medics at Hand, including your name, contact details, medical history, and any other details relevant to the healthcare services you require. It is your responsibility to notify us promptly of any changes to this information, especially changes affecting your medical condition or treatment.
Authorization:
You represent that you have the legal authority to enter into this agreement on behalf of yourself or any person under your care. If you are acting on behalf of a dependent (e.g., a child or elderly relative), you may be required to provide proof of your authorization.
2. Payment
Fees:
Medics at Hand’s fees for services are listed in service agreements or on the platform. These fees may cover consultations, diagnostic services, chronic care management, mental health support, or other medical services. Additional charges may apply for services not explicitly included in the initial agreement, such as specialized consultations or follow-up appointments.
Payment Methods:
You can pay for Medics at Hand’s services via credit card, bank transfer, or other methods agreed upon in writing. All payments must be made prior to consultations unless otherwise specified.
Late Payments:
If you fail to make timely payments, we may suspend or withhold medical services until the outstanding balance is cleared. Specific late payment fees will be outlined in the agreement.
3. Healthcare Service Provision
Scope of Services:
The specific services provided by Medics at Hand—including telemedicine consultations, ongoing treatment plans, or chronic care management—will be detailed in a separate service agreement or medical consultation summary. This document will detail the healthcare services provided, expected outcomes, and estimated timelines.
Revisions or Follow-Up:
We offer a reasonable number of follow-up consultations based on your treatment plan. Additional consultations beyond the scope of your initial agreement may incur extra charges, which will be communicated beforehand.
Client Cooperation:
Your cooperation is essential to ensure successful medical outcomes. Timely feedback, sharing of medical history, and compliance with prescribed treatment plans are crucial. Failure to provide necessary information may result in delays in treatment, or modifications in your medical care plan.
4. Medical Disclaimer
Medics at Hand provides telemedicine services for medical consultations and advice. However, these services are not a substitute for in-person emergency medical care. If you are experiencing a medical emergency, please call your local emergency services immediately.
5. Intellectual Property
Ownership:
Any healthcare materials, such as personalized medical reports, treatment plans, or educational content provided to you by Medics at Hand, are for your personal use. You may not redistribute or use these materials for commercial purposes.
Portfolio Use:
Medics at Hand reserves the right to use anonymized medical case data for research, educational purposes, or to showcase its services, unless you specifically opt-out in writing.
6. Confidentiality
Confidential Information:
Both parties agree to maintain confidentiality of any medical or proprietary information disclosed during the course of the healthcare services. This includes patient medical information and any private healthcare details shared between you and Medics at Hand.
7. Data Privacy and Security
Medics at Hand is committed to protecting your personal health information in compliance with applicable data privacy laws. All personal health data will be stored securely and used only for purposes of providing medical care. We comply with GDPR, HIPAA, and other relevant health privacy regulations.
8. Termination
Termination for Cause:
Either party can terminate this agreement for cause if the other party significantly breaches these Terms and fails to remedy the breach within 30 days written notice. This could include failure to pay for services or consistently missing scheduled consultations.
Termination for Convenience:
You can terminate the agreement at any time with written notice, subject to payment for medical services already provided. Medics at Hand may also require compensation for any out-of-pocket expenses incurred for your treatment.
9. Liability
Limitation of Liability:
Medics at Hand’s liability for any damages arising from the provision of medical services is limited to the total amount you paid for those specific services. Medics at Hand is not liable for any indirect, incidental, or consequential damages that may result from medical advice or treatments provided.
Indemnification:
You agree to protect and hold Medics at Hand harmless from any claims, losses, or damages arising from your use of the healthcare services or your breach of these Terms.
10. Governing Law
Dispute Resolution:
These Terms and Conditions are governed by the laws of England and Wales. Any legal disputes arising out of or related to these Terms will be resolved under the jurisdiction of these laws.
Jurisdiction:
Legal actions or proceedings will be brought exclusively in the courts of England and Wales.
Waiver of Jury Trial:
You and Medics at Hand waive the right to trial by jury for any claims or disputes arising from these Terms.
11. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
12. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Medics at Hand regarding the services provided and supersede any prior agreements.
By using Medics at Hand’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.